## **Amiigoo Refund Policy**
### **Effective Date: 08/08/2024
At Amiigoo, we aim to provide a seamless and enjoyable experience for our users. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting one.
### **1. Eligibility for Refunds**
Refunds may be issued for certain types of purchases or subscriptions on Amiigoo, including:
- **Premium Subscriptions**: Refunds are available for unused portions of a premium subscription if requested within [insert number of days] of the purchase.
- **Digital Goods/Services**: Refunds for digital goods or services purchased on Amiigoo may be granted only if there is a clear issue with the service or a technical error that prevents its usage.
Please note that refunds will not be issued for:
- Used portions of subscriptions after [insert number of days] from the purchase.
- Violation of our Terms of Service or policy violations that result in account suspension or termination.
- Promotional or discounted offers unless stated otherwise.
### **2. How to Request a Refund**
If you believe you are eligible for a refund, follow these steps to submit your request:
1. **Contact Support**: Send an email to our support team at [Insert Support Email] with the subject "Refund Request." In your email, provide the following details:
- Your full name.
- Your Amiigoo username or email associated with your account.
- The date and details of the purchase.
- The reason for requesting a refund.
2. **Review Process**: Our support team will review your request and may reach out for additional information if needed. Please allow up to [insert number of business days] for the review process.
3. **Approval or Denial**: You will receive a confirmation email notifying you of the decision regarding your refund request. If approved, the refund will be processed within [insert number of business days] and returned to the original method of payment.
### **3. Refund Timeframe**
Once approved, refunds will be processed within [insert number of business days]. Depending on your payment method or financial institution, it may take additional time for the refund to reflect in your account.
### **4. Non-Refundable Purchases**
Certain items or services are non-refundable, including but not limited to:
- Virtual goods or in-app currency.
- One-time purchases or consumable goods.
- Donations or contributions made to other users or charitable causes through the platform.
### **5. Refunds for Subscription Cancellations**
If you cancel a subscription:
- **Within the Refund Window**: If you cancel within [insert number of days] of purchasing the subscription, you may be eligible for a full refund of the unused portion.
- **After the Refund Window**: If you cancel after the refund window, no refunds will be provided for the current subscription period, but you will not be charged for the following period.
### **6. Fraudulent or Unauthorized Purchases**
If you notice a purchase that was made without your consent, please contact us immediately at [Insert Support Email]. Unauthorized or fraudulent transactions will be investigated, and if confirmed, we will issue a refund and take appropriate action.
### **7. Changes to this Policy**
Amiigoo reserves the right to modify this Refund Policy at any time. If changes are made, we will notify users by updating the "Effective Date" at the top of this policy. Continued use of Amiigoo after any changes to this policy constitutes your acceptance of the revised terms.
### **8. Contact Us**
If you have any questions or concerns regarding this Refund Policy or need assistance with a refund, please reach out to us at:
**Amiigoo Support Team**
Email: Support@amiigoo.com
